The only way J. Pauley Toyota can continue to get better is by getting feedback from the customers we work with. If you have purchased or leased a vehicle from us or have had some service completed, please let us know how we did. Can we do better? Yes, we can. However, that only happens when you give us constructive criticism. Believe it or not, you are in charge of how J. Pauley Toyota operates.
4.9 out of 5 stars
Great service very helpful. We got exactly what we wanted! Lots of cars and trucks in stock. Customer service oriented we are happy! Will go back again.
They sell good vehicles at a good price. They’re are willing to work with you. Great service. Only thing I’d change is if they have a better lobby for kids. More kid friendly. However, they are good at what they do
Service department always does a great job at a fair price! Can't go wrong coming to them. I would recommend them to my family and friends.
My first trip to J Pauly Toyota for a car I bought my granddaughter for college. Very good service..let me know she was going to need a couple of tires pretty soon. No pressure to buy. I left there feeling a lot more confident that the car would be good for her to drive. I will take it back each time or needs service.
Everyone there is so nice and helpful! They are extremely knowledgeable and answer all questions. I believe they do everything they can to make your experience excellent!
Thanks to two very understanding and attention to detail staff members. Thank you to Stephanie Huff and the wonderful Scott who did a wonderful job. Beautiful detail job out to him. Never knew his name.
David & Linda Evans
Our 2014 Highlander flashed its "check engine" light on about 40 miles east of Ft. Smith on I-40 on a Tuesday night at 7:05, after hours for this dealership. Had it towed to J.Pauley and left it overnight in front of their gate. Called the next morning and went over the issue with Service Advisor, Chad. Service folks diagnosed the problem, ordered the defective part's replacement and let me know it would take a day to get the part. The part came in on time, was replaced promptly, then tested. Iwas notified that the vehicle was ready and drove to Ft. Smith for the pick up. Everything was fine..... work and part covered by warranty and I drove my car back to Bella Vista, Arkansas with no problem. This is how it is supposed to work! And I appreciate the promptness in getting everything working so seamlessly. Thank you to all involved. By the way, the tow truck driver, Roy, from Tom's Towing Service in Ozark, AR, said that this was all very unusual.... towing a Toyota, that is.... More
Karl was great to work with as were the sales managers. I asked them for their best price and that is what they sent me the FIRST time. I spent a week talking to every dealer within 500miles and NO one gave me their best price the first time. Save yourself the time and just go to J. Pauley
We have had a good experience with past purchase and service. The price didn't hurt either!
They got what I wanted as quickly as possible and people smiled. They also took their time with me. I never felt rushed.