Thanks to two very understanding and attention to detail staff members. Thank you to Stephanie Huff and the wonderful Scott who did a wonderful job. Beautiful detail job out to him. Never knew his name.
2014-07-15
Our 2014 Highlander flashed its "check engine" light on about 40 miles east of Ft. Smith on I-40 on a Tuesday night at 7:05, after hours for this dealership. Had it towed to J.Pauley and left it overnight in front of their gate. Called the next morning and went over the issue with Service Advisor, Chad. Service folks diagnosed the problem, ordered the defective part's replacement and let me know it would take a day to get the part. The part came in on time, was replaced promptly, then tested. I... More
2019-04-05
Karl was great to work with as were the sales managers. I asked them for their best price and that is what they sent me the FIRST time. I spent a week talking to every dealer within 500miles and NO one gave me their best price the first time. Save yourself the time and just go to J. Pauley
2018-09-15
We have had a good experience with past purchase and service. The price didn't hurt either!
2013-03-22
They got what I wanted as quickly as possible and people smiled. They also took their time with me. I never felt rushed.
2013-03-22
Really enjoyed the buying process. Best overall Internet service. Responded quickly, answered my questions and provided what I wanted.
2013-03-22
Stopped to look and Angela Baggs helped me with everything and was very nice.
2013-02-08
Bought car from Jackie Greene. Local, handy, willing to negotiate
2013-02-08
Made process really easy. Go ask for Brad Howe!!!!
2012-09-28