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J. Pauley Toyota logo
Map 6200 South 36th Street, Fort Smith, AR Today 9-6pm (479) 646-7800
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Home / About J. pauley toyota in Fort smith, Ar / Testimonials

How Are We Doing?

The only way J. Pauley Toyota can continue to get better is by getting feedback from the customers we work with. If you have purchased or leased a vehicle from us or have had some service completed, please let us know how we did. Can we do better? Yes, we can. However, that only happens when you give us constructive criticism. Believe it or not, you are in charge of how J. Pauley Toyota operates.

221 Testimonials
4.9 out of 5 stars
5 star
205
4 star
16
3 star
0
2 star
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1 star
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Friendly service great customer services will keep going back for oil changes and repairs even called us about a recall and fixed it for us
Smiller
2020-06-06
Conscientious courteous service. Oil change and tire rotation as well as multi point car care inspection performed expertly. My car was expeditiously serviced and I was given a complete status of all car maintenance points.
Richard G
2020-11-20
We decided to trade in our 2020 Toyota Tundra for a 2021 Tundra. It was the last one on the lot. This is my 5th Toyota truck and have been very pleased with them. We went in, knew what we wanted and drove out with a knew one. Our Sales person, Rita, was awesome… so if your looking for a great sales person, ask for Rita.
Yolanda Garcia
2021-09-05
Customer service is outstanding and courteous very clear and helpful towards making a good deal. I have been doing business with J Pauley Toyota for over 30 years and they have been working consistently. Thanks
Earnest Slater
2020-11-03
Cole German was my point of contact throughout my service experience. He was amazing! He kept me updated on my vehicle situation and I was able to reach him every time I called for an update!
Edward Avery
2021-08-25
Super friendly people, very accommodating, the sales people aren't pushy. I recommend Jackie Greene, she did an amazing job and is VERY knowledgeable over the whole toyota lineup. 10 out of 10 will buy from them again.
bryan caviness
2021-09-01
Great service. Quick. Had it in and out of service for the recall fix just as promised. Highly recommend.
Brian Maness
2021-01-29
I recieved excellent customer service while purchasing my new car. All the questions I had were answered quickly and well. No pressure whatsoever to get anything I didn't want.
Rebecca
2020-07-03
Thank you Chad Brooks for the fast and friendly service shop and waiting room very nice and clean Your guys gave mine car a good check
Brenda
2020-07-02
Love being able to make my appointment online and get text confirmation/reminders. The service staff got my maintenance done quickly and the lounge area inside the dealership is clean and comfortable. I always have good experiences and receive great service at J. Pauley Toyota.
Liz Harms
2022-01-06
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6200 South 36th Street, Fort Smith, AR 72908
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Service: (479) 646-7800 | Hours

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All pricing and details are believed to be accurate, but we do not warrant or guarantee such accuracy. The prices shown above, may vary from region to region, as will incentives, and are subject to change. Additional dealer fees may apply. Vehicle information is based off standard equipment and may vary from vehicle to vehicle. Call or email for complete vehicle specific information. All prices plus, tax, title, license. $129.00 service and handling fee included in adverstised price. All standard factory incentives available to all customers applied in lieu of special financing.